I have had the privilege recently to collaborate with intercultural communication specialist, Lillian Tsai, to provide a training program, “Working Across Generations & Cultures”. This training has been very well received, particularly among people who have been unhappy with other diversity training programs.
Here are some reasons why I believe this program is having a positive impact:
- We use a strengths-based approach to help participants appreciate the positive contributions they all bring to the workplace.
- We emphasize the importance of understanding people based on a multitude of dimensions, both generational and cultural, so they get an understanding of the many factors that influence communication in the workplace.
- We incorporate a number of interactive exercises and discussions that help participants break down barriers and deepen their connections with each other.
- Participants are given the opportunity during the workshop to figure out how they can apply the techniques they have learned to resolve a current conflict at work.
Although many people have had negative experiences with diversity training, I know that there are a number of successful programs out there. I am interested in learning more about what others have found useful when helping people work effectively across differences.